Shipping Policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping charges for your order will be calculated and displayed at checkout.

When ordering for over 75€ we offer free shipping.

We offer international shipping to the following countries/areas: Australia, Canada, USA and European Union.

We send out our orders from USA and EU.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Smoose NRG is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at info@smoosenrg.com with your name and order number, and we will look into it for you.

If you have any further questions, please don't hesitate to contact us at info@smoosenrg.com.

Contact form